Shipping policy

Thank you for visiting and shopping at climax vibrator™️. Following are the terms and conditions that constitute our Shipping Policy.

Shipping Policy

Shipment processing time

All orders are processed within 7-20 business days. Orders are not shipped or delivered on weekends or holidays.

If you make an order from a country that does not offer E-packet delivering, expect the product to be delivered in 3-4 weeks

Our shipping generally takes around 3-15 days . However, If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

climax vibrator™️ ships to addresses within the U.S., U.S. Territories, Europe, Asia, Africa, Australia and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties and Taxes

climax vibrator™️ will use a courier company with tax services for delivery. EU orders do not need to pay EU VAT tax fees. However, some countries will charge VAT fees for individual buyers. This part of the tax is borne by the customer.

Damages

climax vibrator™️ is not responsible for any products damaged or lost during shipping. If you received your order damaged, please contact the carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim. And take photos and send them to us, we can assist you with your claim.

Where do you ship from?

We have partnered factories and warehouses in North America, Asia & Europe. 

This means when ordering multiple products some items may be shipped separately as they arrive from our different warehouse regions. 

How long will it take for my items to arrive?

We use a high security checkout procedure on our site to protect both the customer and climax vibrator™️ . This extends our processing time to 4 days as we fully verify our customers and fulfill orders.

Following this your package will arrive between 10-20 business days depending on your geographic location and availability of stock.

Where can I place an order from?

We ship worldwide, so you can place an order from anywhere!

Where is your company located?

Warehouses and factory contacts are located in North America, Mainland Europe, & Asia.

Who can I contact if I have a problem with my order?

Please contact us using our page , alternatively all enquiries can be forwarded to support@climaxvibrator.com

How can I pay for my order?

We accept PAYPAL and all Major Credit Cards: VISA  MasterCard, discover, American Express, JCB and many others....

Is the checkout safe and secure?

Our checkout system is McAfee secured and based upon the Shopify platform; the highest security system on the market. 

I am unhappy with my Order, can I place a Refund?

As the nature of our products to not permit for re-use or restocking , in order to protect ourselves as a Merchant, we only offer Refunds on items that arrive in a defective state. 

You must provide photographic/video evidence within reasonable doubt to our support team at support@climaxvibrator.com  to be eligible for a refund. Once the evidence is received and verified, you may ship the product back to our supply warehouse. 

This address will only be supplied to you once the return case is accepted, at which point the item is received, you will then be eligible for a full refund. 

If I enter my email address will you sell my information? 

We do not sell our customer information. Due to data protection and our company policies this is not acceptable practise. Emails are strictly used to update you on information about your product and others. Occasionally we will send loyal customers discounts and gift cards. 

Will I (the customer) have to pay customs?

For most countries you will not have to pay customs, however there may be exceptional circumstances when this will happen depending on your country and value of purchase.